natalie k.

The first time i purchased something from ideel.com, they told me 6 days after i purchased it my order was cancelled because they ran out. The second time i purchased something from ideel, i told them the next day after spending 400 dollars on their website that i would like to cancel the order, since they only give you an hour to cancel your order online, they told me that they could no longer cancel it because it was in the process of being shipped and that i would have to contact them when i receive the items for a return label. My product didn't even ship for another week after that. When i got my products i sent them back immediately. Which i was told from the time they received them it would be 3-5 business days until i received my money. After not receiving any money 8 days later, i contacted them and they told me i would not receive my money for ANOTHER 3-5 business days and that they made a mistake. They received my product on the 9th, it is now the 20th. Still wondering where my money is. After contacting them(emailing and leaving them a voicemail) telling them i was upset because i was counting on that money being in my account, i have not heard any response from them.