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1 Review by Natalie

Bluefly

Bluefly

6/5/17

I WILL NEVER SHOP AT #BLUEFLY AGAIN!!!

I have been trying to get a refund from @bluefly.com Bluefly #Bluefly for 5 weeks! I returned my Giuseppe Sandals a month ago AND I AM STILL waiting for my refund. Each time I call, chat, email, I get an excuse, "oh it should have been processed by now", last week I received an email from a manager.

" Renita M. (Bluefly)
May 29, 12:49 PM EDT

Good Day Natalie,

I sincerely apologize for the delay in processing your refund. I see that a FlyRep escalated this matter on 5/17/17 and unfortunately it appears that my Returns Department are still delinquent in processing this return. I sincerely apologize for this inconvenience.

As a Manager, I have escalated this matter to my team and asked them to process this return tomorrow upon their return to the office. A separate email confirming this credit will be emailed to you once it is done.

I apologize for any angst this matter may have caused. Please let me know if I can be of further assistance.

Best regards,

Renita
BLUEFLY Customer Service Manager
USA 1.877.BLUEFLY (1.877.258.3359)
Overseas 212.944.8000 and press 1
Mon - Fri 9am - 5pm EST"

I still don't have my $$$$$!

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