- Browse Businesses
- Guides
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Backed by the National Science Foundation
- Sign up
- Log in
I WILL NEVER SHOP AT #BLUEFLY AGAIN!
I have been trying to get a refund *******@bluefly.com Bluefly #Bluefly for 5 weeks! I returned my Giuseppe Sandals a month ago AND I AM STILL waiting for my refund. Each time I call, chat, email, I get an excuse, "oh it should have been processed by now", last week I received an email from a manager.
" Renita M. (Bluefly)
May 29,12:49 PM EDT
Good Day Natalie,
I sincerely apologize for the delay in processing your refund. I see that a FlyRep escalated this matter on 5/17/17 and unfortunately it appears that my Returns Department are still delinquent in processing this return. I sincerely apologize for this inconvenience.
As a Manager, I have escalated this matter to my team and asked them to process this return tomorrow upon their return to the office. A separate email confirming this credit will be emailed to you once it is done.
I apologize for any angst this matter may have caused. Please let me know if I can be of further assistance.
Best regards,
Renita
BLUEFLY Customer Service Manager
USA 1.877. BLUEFLY (*******359)
Overseas *******000 and press 1
Mon - Fri 9am - 5pm EST"
I still don't have my $$$$$!
Natalie J.'s review of Bluefly earned a Very Helpful vote
Natalie hasn’t received any thanks yous.
Natalie doesn’t have any fans yet.
Natalie isn’t following anybody yet.
Empty.
These guys sell fake stuff they dont have a phone number... They say they accept returns but they...
Hi Natalie,
I am so sorry to hear about your experience and can understand your frustration!
Do you mind private messaging us your details, including email address and order number and I can have our CS team look into this for you?
I look forward to hearing from you.