Natalia R.

I had an experience similar to that of many frustrated customers who had complained about Fairywigs. I ordered a picture-pretty $223.00 wig, received a hideous creation instead, sent the required (ugly) picture of myself wearing the wig along with the request for the return address and a full refund. After an exhausting exchange of emails, they agreed to a 75% refund.

Before sending me the return address, an excessively polite "Helen" with a penchant for sentimental metaphors informed me in her broken English that the company has just relocated to a "remote location" in China and that chances are the return would get lost in transit. Her message was clear: don't bother sending the return.

I bothered and insisted on her sending me the address of the "remote location." The address was in Beijing. So I spent another $30.00 on international postage without insurance (it would have costed me $67.00 to ensure the package for $223.00, while "Helen" advised me to put down the price of $39.99 on the customs declaration "to avoid extra fees"--presumably, charged to Fairywigs). In addition, the postal clerk told me that there is no way to track a package mailed to China whether it was insured or not.

The result: it's been two and a half months since I put the package in the mail and I wrote to "Helen" wanting to know when to expect a refund. She promptly replied, saying that they have not received the return, and that I should track the package with the help of my local post office. The attached copy of my customs declaration as proof of the mailed return produced zero impression on the thick-skinned, unethical, and unprofessional Chinese business woman.

Conclusion: NEVER order from Fairywigs, IGNORE the positive reviews (I agree with those skeptics who say they are fake: just check out the spelling of "BeautifuLL wig!" or "To be HONESTY..."--sounds like "my Helen"), and hang on to your hard-earned money. They are tenacious money grabbing hooligans who know that they will get away with impunity stealing from their customers, stuck, as they are, at their God forsaken "remote location" called Beijing.