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So, it took over 10 (ten) messages for them to understand what was wrong with my purchase. (bought 5 items, 3 came wrong)
Now they want me to send the wrong goods back so they can give my money back, because they don't have the 3 items of my original purchase. (and they will only give my money back, as soon as i give the goods back) - and i'm struggling to find a box that fits everything to ship for them.:(
Stay away people!
Tip for consumers:
don't. Buy. from. NzSale!
So, i've made my 1st (and only purchase) 21st of april. Even tho they set the date for the shipping, NZSale didn't respect the deadline (by a week).
And today 17 may, got my purchase, and half of it came wrong.
Wrote them, but still no reply.
Hi Natalia M, we appreciate your honest feedback. We work hard to minimize the time our customers have to wait for delivery, however in most instances working the way we do is the only way to get the cheapest prices. I am also concerned to hear that you have not received a reply from our Team as they can generally reply within 24 hours during business days. Please do call us directly on 04 974 7258 so that we can look into this more for you and help resolve this as soon as possible.
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Empty.
I bought slippers. However they are too small. We used the size guide. And now I have to pay $10...
Hi Natalie, we are concerned that your message was not understood clearly on your first one. If you ever have any issues please do call us directly on 04 974 7258 as our team is here to help