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Nassrullah Z.

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Experience: Travel

Member since August 2019

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1 Review by Nassrullah

8/16/19
If you don't call it a fraud, what else would you call it?
I made a reservation for a full size car for our vacation. The sale was final with no cancelation option.
Full Size
Hotwire Total (USD) 224.59 (Charged to Visa ending in 1895 on Jul 25, 2019)
07/26/19 07/26/19 HOTWIRE-SALES FINAL *******473 CA
#24692166F2XTPWVL6 $224.59
Went to pick up the vehicle at the airport
Rental Company (ACE): we are over booked; no full size car is available.
I asked for the return of my money.
Rental Company: ask Hotwire
Picked up the smaller size car, and returned it after or vacation.
The receipt shows the final charge was that the cost was $195.07 while you charged us $224.59.

This is what Hotwire sent me:

Dear Nassrullah Zonozy,

We are sorry to hear that ACE car rental did not provide the car type that you booked when you picked up the car. We realize this is frustrating and apologize on behalf of ACE car rental. This is not what we expect from our suppliers.

We also know this has been an inconvenience for you. As a way of apologizing for the car rental company's error, Hotwire has applied $56.15 Hot Dollars to your Hotwire account. Hot Dollars can be used to book any Hot Rate hotel or Hot Rate Car and are valid for one year from the date of posting. Each Hot Dollar is equivalent to one U.S. dollar. You will also receive an email confirmation of the Hot Dollar credit being posted to your account.

Again, we are sorry this happened. We are working with our car partner to ensure this does not happen again in the future.

Visit Hotwire.com or use the mobile app to book with Hotwire for your future travel. Thank you for choosing Hotwire.


Sincerely,

Dindo P.
Hotwire Customer Care
Hotwire.com

Repeat tit again:
applied $56.15 Hot Dollars to your Hotwire account. Hot Dollars can be used to book any Hot Rate hotel or Hot Rate Car and are valid for one year from the date of posting.

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