Naomi S.

After being a loyal customer of TimeWarner/Spectrum paying timely, the co. Constantly applies hidden fees; trying to get info. About fees, employees never give customers straight answer. The new phone package offered charges $14.99 per gigabyte! That's ridiculous: If someone already has a plan using 60 gigs, then switching to Spectrum would be a totally loss for the customer. $14.99 x 60 = $89.40 (which has nothing to do with the cable service, channels charges & hidden fees. A customer's bill per month could be well over $200 or even $300! Spectrum agents state due to the cable channels rates increasing, Spectrum is raising rates on valued customers. That's NOT a good business practice. TimeWarner and now called Spectrum is a wealthy co. And should NOT be GREEDY creating extra fees to its' loyal customers. In lieu of Spectrum's high fees, it has ALSO dropped their loyal customer's favorite channels forcing them to "upgrade" in order to have access again to them - at a HIGHER rate! Before you consider Spdctrum as your cable company, PLEASE SEARCH SOMEWHERE ELSE for a BETTER and FAIR cable company.