Nan H.

This is my final of three reviews for Light in the Box. My first review incorrectly claimed it to be a sham operation. As soon as that review was posted, a representative from Light in the Box wrote to me, quickly resolving my conflicts in a very satisfactory way. I have increased my rating from one to three and now four stars, because of the excellent customer service I have received. I believe that the quality of a company is usually directly related to their customer service.

The fifth star is missing for three reasons future customers ought to be aware of:

1) This company is located in China - therefore telephone communication is not available. It's a little complicated, but you can reach them by following the directions provided here: http://www.lightinthebox.com/knowledge-base/c1192/a2974.html - you will need your ticket (or order) number. You should probably receive a response within a 24-hour period - 48 hours if there is a holiday. If you are not able to understand the directions of how to reach their customer service, you could probably reach them through this site, since they check it regularly. Be sure to include your order number in your correspondence.

2) Because they are located in China, you will need to allow extra time for the products you order to arrive at your door.

3) I ordered clothes and was disappointed that our U.S. sizes do not correlate with China's sizes. The items of clothing I received were about 8 sizes smaller than what I anticipated receiving.

There really is a human being that you can communicate with regarding your orders, and she speaks excellent English.

I am very impressed with this Site Jabber. I was venting when I first wrote, never thinking for a moment that anyone would read what I'd written. And so I must compliment this site - it really provides an excellent service!