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Tried to get ahold of Graciela and ended up with some idiot who had no idea what I was talking about after telling me she was not available. Nothing was solved and now after dealing with them some more, when my paypal dispute is settled, I'm no longer dealing with them. Ebay is still the best way to go if you see something you like. Plus they still will not send you a return shipping label if the seller send you the wrong item. I think they do it on purpose to get rid of stuff that is not selling.
I have found that not all sellers will pay for the return of an item as is advertised, even wrong items that the seller shipped. Some jewelry items are nice. If you see an item you like, jot down the name, then go to E-bay and T-mart.com as most likely you'll find it there cheaper, with free shipping and a "buy it now" price which is sometimes cheaper than bidding on it.
Hi Nancy, please contact our dedicated customer support team via email http://tinyurl.com/j8eo7hu. Provide our staff with your order number and we will be happy to help further.
Nancy W.'s review of Tophatter earned a Very Helpful vote
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Tophatter was the biggest rip off company selling fake items falsely advertising them as real....
Hello Nancy,
Thank you for taking the time to tell us about your experience. Based on several factors including the location of the buyer, location of the seller, cost of the order, history of returns requested, and reason for the return, a return request will result in one of the following four outcomes: 1. You may receive refund for an item, and return will not be required. 2. If you live in the United States, you may receive a free return shipping label to cover the cost of returning your item. 3. If you live outside of the United States, you may receive a store credit to offset some of the cost of returning your item. 4. You may return the item and assume the cost of return shipping on your own. In any case, we are happy to offer easy returns for any reason, for up to 30 days from delivery.
Thank you for understanding,
Graciela