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Update: After a lot of back and forth the issue has finally been resolved and I am awaiting my refund.
My daughter purchased a dress for prom. When it arrived, it was not as pictured (go figure) and it was not sized appropriately. I attempted to return the dress and was told that it was "custom made" and they would be happy to replace it for a fee or I could return it, pay shipping, and get a small amount back.
Terrible company, poor product, poor customer service. DON'T BUY FROM THEM!
Nancy S.'s review of Tidebuy earned 6 Very Helpful votes
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Empty.
Like I'm actually flabbergasted because I'm usually the type of person to never fall for stuff...
HI,
How are you?
So sorry to hear you had some problems with your order.
I could see our representative has emailed you many times on the resolution of your order, but we still haven't received a reply from you.
Could you please kindly check your register email box and send a reply? We promise your problems could be resolved under our help.
You could also let me know at sns@tidebuy.com for any questions. Looking forward to your reply.