Nancy K.

When I was researching insurance for my new iPhone 6 eSurranty kept coming up for customer satisfaction. I wanted a plan that would cover loss along with needed repairs. The price was reasonable with easy signup. The first year of owning my phone I ran into a problem with the screen freezing up. Filing a claim was super easy and they actually called me back to me in 30 minutes. The weird thing was it was a Saturday night. Who gets back to you on a Saturday night? I got the necessary packaging and easy to follow instructions on Monday along with a replacement phone. My phone was returned to me within a week or I should say a brand new (not refurbished) Apple phone was given to me. ESurranty is great with giving you discounts when you renew your policy. I found the whole experience a little bizarre since their incredible customer service was something your rarely see nowadays. I definitely give them 5 stars.