nancy c.

I ordered a Batman suite from their website. According to the measurements given by THEM on the website I ordered an XL. After several weeks of waiting the package finally arrived. From China :( The website does not indicate that it is an international order. I open the package and the XL I ordered is more like a medium and the quality IS NOT ANYTHING LIKE THE PHOTO. So I go online to return it and find that there's no return system. So I email the company. They reply saying it is not returnable because I custom ordered it. Um. NO. I did not CUSTOM order. I ordered an XL, basing it on YOUR size guide! After several back and forth email they finally agreed to give me a refund when they receive the package back with me paying the return shipping cost. So it cost me $80 to return it to China. I received an email saying they received the package and would process the refund as soon as possible. That's been over 2 months ago. I have emailed them several times since then and gotten no reply. BUYER BEWARE. This is NOT A REPUTABLE COMPANY! They WILL NOT HONOR THEIR WORD!