Nancy B.

I'm very distraught. I went to the Eatons centre in Toronto because my husband purchased a pair of men's dress shoes in late spring. I brought them back to the store because they are defective. The Manager acknowledged the defect, she saw clearly that there was an issue. The shoes have no 'wear' on them, not even on the bottom of the shoes however the right shoe came apart of the heel which she said is clearly a defect within the shoe. Because I don't have the receipt (purchased end of May) there was nothing she could do so she told me to go to the chat line. I went to the chat line got error messages after I typed in issue. I called the 1-800 for customer service, it wouldn't let me proceed without advising me on the promotions and once I clicked to go ahead, it went into a launch, a promotion that I cared nothing about but I couldn't advance, then it hung up. I found the Eatons centre store phone number to talk to someone and it rang. I did speak to the manager at the store she was the one that gave me all of this information. I told her that once we purchase shoes, wear them we get rid of the box and the receipt, if we didn't do that our entire home would be knee-deep in receipts. She understood and said she does the very same thing
This is not my typical go to, but honestly this is just too much time wasted on my end for defective pair of shoes
Nancy Brewer