Nana Yaw B.

Stay away, if your dealer tries to set you up with these guys, pass! I learnt this the hard way. They take advantage of especially newcomers with no credit and people with bad credit with ridiculously high interest rate. They are not open with you to start with, they connive with the dealers and before you know it, you are stuck with them, putting unsuspecting first time buyers in a position that ruins their finances for long time. Mind you, if your dealer is pushing you to sign a lease with them, know that they are doing that because they get their cut in the form of commission.

After paying off my lease, their sales guys kept calling me to ask if I needed another car loan for six months straight. One day I receive an email about an expired insurance coverage so I call them to find out what is going on, only for them to surprise me with another bill. They claim they did not receive my last payment, meanwhile I had an automated direct payment arrangement with them the whole duration of the lease and additionally, I needed to pay some applicable taxes. This had accumulated interest and for that reason I still owe them. Mind you, I did not miss a single payment in the duration of the lease and it was direct deposit payment which they deducted from my bank account directly every single time. When I challenged them, they blamed it on a system glitch. This is a deliberate glitch in business processes and systems to get more out of the customer even after they have they are done with them. A computer system that knows to calculate interest on delinquent accounts doesn't know to let customers know their account is delinquent so they can continually charge interest? They told me, this is a glitch in the system that has affected all customers, like I'm so suppose to feel good about it. I asked them why they have not called to let me know about this six months after my lease, because their sales people always call me to ask if I'm in the market for another car loan. This a just capitalist driven system deliberately created to continually exploit and rob the poor while they pay their shareholders who rub their excesses in our faces of the poor. I wonder what they do with all those excesses.

Do not deal with them, stay away from them especially if you have no credit or bad credit, it only makes it worst. If you're buying a car for the first time, take your time, take it easy, because companies like these ones will only exploit you. They don't have the volumes they need so they employ these dubious tactics for more profit. I know, I regret ever dealing with them. I have been stuck with them for 6 years now, and I can't still shake them off. And this is not because I didn't meet my obligation to them, I never missed a payment, they know it. You're warned, stay away!

PS: The people at the call centre are nice people though but don't like that fool you, the rot is from within.