I have been waiting seven months for my refund. Every time I question when I will receive my refund, the answer is very vague and a mere ‘please trust us ma'am' with no sort of useful information. There is no reason I should not be issued my refund. They refuse to provide me with my airline reference number, which also has absolutely no reason to be withheld. Extremely poor customer service and communication, I would not recommend this company to anyone.