نبيل g.

1. They make it very hard to shop from the Weekly Ad. There is no direct way to pick an item from the Weekly Ad. It seems to allow you to put the item on the list, the theory being that an item on the list can then be added to cart. That does not work. The items on the list are dimmed, and the list is not active - cannot take any form of input. So that process fails to add the item to cart.

2. You can manually type in the item, but it does not show the discount, in the car, until after delivery so you're not seeing if ANY discount is given.

3. You can only check the price you're charged only after you get the receipt, after delivery is completed.

4. Then you have to try to get a refund. If you call customer service, they tell you to try the chat. T

5. The chat is very slow. The agent takes 4 to 5 minutes in responding. They often disconnect you for unobvious reasons. So the chat is almost always useless.

6. Going through a live agent is not any better. You have to repeat your information two, three times and they still can't find it by email or by phone number, they just say, "Sir. I cannot find an account with that information". Then you have to hang up and try again.

7. If you are lucky and get to an agent that is minimally trained and mostly clueless, and repeat three or four times your description of the item and the error, you may get a refund.

8. A refund will take 7 to 10 business days. So the whole process is designed to discourage requesting a refund by making it cumbersome to reach an agent, by chat, or by phone. By slowing the response, and by disconnecting the session. Finally by making the refund take 10 business days.