mylinh d.

First order, took over 8mons to get the item. I had to return one of the items, took 2months for $ refund; But, They claimed because of Pandemic. So, i gave them another try; This time, took about 2-3 months for a chair. Once, received did not like the workmanship, the cowhide leather is shedding to the touch. So, I have to call for the return (you can't do online), then have to wait for the form to be sent to me; i have to complete this form and email back. Then, i have to wait for the approval, once they approved it; have to wait for the warehouse to send me the airbill. Then, i have to drag a big box to drop off at fedex. After a month, no refund; no confirmation of receiving the return. I have to make Another phone call to ask for the status of my refund, They finally refund after 2-3 months. At the end, i lost over $150 for shipping cost plus %5 restocking fee for a $350 chair. No more shopping form this seller.

UNABLE TO GET IN TOUCH WITH CUSTOMER SERVICE!
After i placed my order online. I had a question regarding Alexa/Google compatibility. I tried to contact customer service via email, it has been a week, no response or acknowledgment. I tried to request a contact on line, it has been a week, no one contact me. I tried to call, was on hold for 25 mins, someone picked up the phone, did not answered my question and immediately transferred my call and i was on hold again... I m concerning that if there is an issue with my order i won't be able to resolve my order in a timely manner. What is a first time customer's nightmare.