M w.

More and more people are becoming aware of just how bad VRBO and Homeaway have become. They have consistent treated owners and now travelers miserably. They demonize good owners and make the experience a misery for travelers. From the addition of an ever changing "booking fee" assessed for travelers to pay(supressed intil the end of the booking process and they have your cc to the shameful disregard for the homeowners who provide their inventory. If they actually took some of the money to do what they claim(like protecting the traveler and the homeowner, maybe ok, but they do not. CS is the worst, they use carefully crafted language, avoid answering legitimate questions, ban all negative comments from their social media sites yet do not help homeowners that have been victims of extortion from bad guests leaving threatening bad reviews for refunds. We live in a crazy world but this company is beyond belief. I hope the traveling public wises up. I always will search out the homeowner direct for bookings and i will always book direct with airlines and hotels. They often give travel rewards for loyalty. Bye bye Expedia/Homeaway