Good: I ordered a pre-owned Hermes Scarf for $270 and was pretty happy about it. The description said it was in very good condition and had loose thread.
Bad: I ordered 10+ apparel items (total $650) after that. Since they adjust the brightness of the photos for the clothing A LOT, so when the items arrived they look MUCH WORN OUT/OLD/USED than they appear in the website photos. Some of them look so old that I can't convince myself to keep them even if they have super cute and beautiful prints. It's just that I don't like the idea of wearing a sweater to office that looks a least 10 years old. The most aged sweater I own was bought 6 years ago and it's not nearly as worn out as the one I received.
I'm returning all of them except for three 2 shirts and a cardigan that ACTUALLY match their description: Condition very good. Faint sign of wear. Also returning a "wool coat" that looks thick and warm but it's actually a thin layer of fabric with no heavy wool shell, more like a spring/autumn trench coat.
Ugly: In the items I'm returning, about 3 are DAMAGED. They have holes/VERY obvious damaged lace on them and they all have description saying Condition very good on the website. So it's really like bet for your luck to shop on this website. They don't really do a good job at "investigate" less expensive brands when accepting consignment.
There's a $8.xx charge for their pre-paid shipping label for every order returned.
I haven't shipped out my return packages yet so I can't comment on their returns as for now.