I had read many bad reviews and reports on people's experience of trying to obtain a refund from FlipKey as a result of COVID-19. I just wanted to say that I completed the ‘extenuating circumstances' refund process on Saturday and within 3 hours I had confirmation from FlipKey that my refund had been approved. Today I have received the money back into my bank account - 4 days including a bank holiday! Thank you for dealing with my request so quickly and positively.