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M U.

Contributor Level

Total Points
80

1 Review by M

  • A Pea in the Pod

1/25/23
Verified purchase

Hi, so I placed an order for 5 items, two of which I really wanted, the rest three items I had added to my basket since I was already paying the shipping fee. The customer service changed my order cancelling those two items I really wanted and shipped me the rest of the products - with no option to cancel my order and no waiver of the shipping fee. So I ended up with 3 items that I did not want worth around ~$20 +$13 shipment fee. I kept telling customer service that I would have not placed this order if I knew they were going to cancel my other items, and I told them this shipping fee does not make sense if I'm not getting all of these items. The only option they offered me is free shipping on my next order (and replacing those items at the same price if they ever come back in stock, which they also could not give any information for). They would just not reimburse me back on the shipping fee for this order, where I ended up paying $13 shipping for a $20 dollar order (because they cancelled the rest). This is not fair, so, I do not recommend buying from here because you do not know what they will cancel from your order and still charge you the shipping fee for whatever you are left with.

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