MS S.

I bought a silk blouse online. It never made it to my house though the tracking showed it was delivered. Macy's replaced it right away. They replaced the item and apologized. Great customer service.

I ordered a door handle for my new front door. When the door and the installer arrived I had the installer put in the new door hardware-except that the deadbolt piece was missing. My installer put on the old hardware from the old door and made a plan to come back (at my expense) when the replacement piece came in.
The replacement piece came in missing... the handle, even though Build.com said they sent a new "set" and I was to send the old (incomplete) set back. I feel like Build.com has poor quality control and I was charged extra to have my installer come back. And now I'm getting charged for the piece I never got. Poor customer service.