I have used their services many times, and it has worked well for me. Not all of my requests were fulfilled, but you can request a refund up to one year after your spell is cast, and I have done so before. You also have to be realistic and patient. Some spells work instantly, while others take time. For example, I requested a spell in July 2021 and obtained the results in October 2021 without any problem. I've only had 2 spells that haven't worked, requested a refund, and have been refunded. I can't say anything more unless, perhaps, the reason for the negative reviews is that the quality of their spell casting has declined. I wouldn't know.