Mrs U.

Scammers!
Extremely unprofessional.I have booked k a room for a week in Madina. After 7 days since paying the full amount we are still listening to lies. And After wasting hours on phone I still have not received the booking confirmation. They hold your money and waste your time as well as energy.
Later I called to speak to their manager (Faisal Sheikh) who informed me that my room was not reserved and he can offer me a refund if and only if I remove my reviews, I was shocked with this blackmail and I refused to do so. Faisal Sheikh suddenly became extremely rude and arrogant, He threatened me to go and report his blackmail anywhere and he will only refund me when I will remove my reviews, then he hung up the phone. It has been three days and I am still waiting for my refund. I have reported them to trading standards and am seeking further advice to look into this matter seriously. I will not recommend Muslim holy travel to anyone after my horrible experience. Don't trust their good reviews I am sure most of them are not given by genuine customers. Scammers scammers!