Mennim M.

First off, this isn't a negative review of the drivers, but the company itself.

I've gone with Anyvan twice, once should have been enough.

The first time they didn't send the driver the full list of stuff he should be carrying so he refused to take a few items, including a large houseplant. The funny thing is, I'd spoken to Anyvan on the phone earlier that week when I'd made my booking as they needed to know the height of the plant, so I know that it was on the booking. In the end I had to pay the guy cash in hand to take it.

Now, that was going into a property that didn't have easy access from the road, but at least I was able to give directions etc as they'd called me on the phone. Moving out of the same property I made the notes about the property being difficult to access, this time no phonecall, I figure maybe there are notes on the account from the previous move.

Second booking with them its all going well until half my stuff is on the van and the driver says because of the access I need to be charged more, and need to pay over the phone before he moves anything else. Obviously when you need to move house you can't exactly call it off there and then, its something that needs to go through that day, and I didn't really have a choice but to pay. Especially as they'd already taken my stuff. The real annoying thing is that the amount I had to pay essentially doubled the price of the job, and meant if I had gone with a local man and van it would have been cheaper.

If they had informed me of the additional charge I wouldn't have used them, I think it's pretty underhand that they stung me on the day. When you book they say they'll call to go over the details but when they were taking my payment over the phone and I asked about this, I was told that apparently they only really call a handful of bookings and if you don't read the T&Cs then it's pretty much tough cheese.

Suffice to say I'll be avoiding these guys from now on. Go local, you'll probably find cheaper and the van drivers wont be the equivalent of depressed Uber drivers for the removals trade!