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I ordered a framed canvas print from the costing 292.34 We are not wealthy people so this was a big purchase as we're trying to decorate our new little house.
So, it came terribly dark, super pixelated, the crappiest frame job ever and they said they could refund the money but not the shipping so we said, ok, knowing because it was a large print, it would be pretty expensive.
It would cost $200 to ship back...
I wrote their customer service and they said they couldn't refund the shipping, it's only if items were damaged in shipping.
So, tomorrow I'm throwing a $300 framed print in the trash, boo.
*An update is that they finally decided to give us a refund so that is nice. I think also on their site now they list if something is too small for blowing up which they didn't have before. So be careful with ordering prints but we are thankful that we are able to have the damaged product refunded!
Tip for consumers:
Don't order prints or framed prints from here!
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We are sorry to hear that you are unhappy with your order. We see that a CS Rep sent you an email on 5/19/16. Please reply to that email for further assistance.