M R.

Been shopping with ASOS for years now but recently it seems like they went from being one of my favourite online shops to one of the worst I've ever dealt with. Customer service is beyond abysmal and a nightmare. I placed an order and within an hour of doing so, my credit card was charged. Which was fine, except I didn't receive a confirmation email that my order was placed. Waited another day, still no email. I contacted them via chat and they said they can't find my order and they would pass it along to their specialist team to look further into this matter and that they would get back to me within 48 hours. 48 hours came and STILL NO WORD. I emailed them, nothing. I reached out via Twitter and it seems like it's a different person on there every half hour because they kept asking me again and again for the same information, and that they can't find my order.

Then they replied and said they looked into it and the reason they can't find my order is because my credit card declined the purchase. UTTER GARBAGE, as prior to contacting them, I contacted my bank to confirm if the purchase went through, and it did! So ASOS just flat out lied to me! I tweeted them again to say this THEN THEY THREATENED TO BLOCK ME. Geezuz.

Still no word if they're planning to refund me. Can't believe they've turned into scamming thieves, but that's the truth. Take your money elsewhere, it's so not worth shopping at ASOS.