M P.

I have been a Fabletics VIP customer since 07/2015. Have not had any problem Skipping Months, monthly charges, etc. I have purchased seven outfits over a 12 month period and find the quality very good though a bit on the small side so I order one size up.

Recently a friend purchased an outfit for my birthday at the South Park Mall in Charlotte NC. He knows my normal size is an 8 so purchased a tank top in Small and capris in Medium. Though the items fit, the outfit was tighter than I prefer. I attempted to exchange the items at the store for the next larger size but the manager would not allow it as I did not have a receipt and the purchaser did not open an account. As I was on my way home - I live over two hours away - I decided I would contact the company customer service. The first CR told me the same as the store manager. I asked to be moved up the line. Getting the same response, I was furious. Finally after a very lengthy conversation with the Supervisor, she is sending me a new outfit as a courtesy for being a long term customer.

Bottom line is that it is difficult to deal with this Customer Service but if you do not give up you will get a result. I told the CR that something needs to be done with this policy. Hopefully I will get the promised outfit.