morine b.

The brush is cheap and of poor quality. I reached out to their email for return label and no one has been answering. The phone number they have on their website does not work and no one will answer you. They are scammers. Be aware!

Please do not buy anything from Pottery Barn. I have made a $5000 order from them 5 months ago. 2 months ago when I called and complained because I have not received my kid bedroom set and I am so close to delivery and I have no bedroom yet. People at customer service are the worst and have absolutely no idea what is going on. I complained online and I still received no help at all. For the inconveniece we received $700 gift card (15%) compensation. Today (5 months later) when I called to cancel because I am fed up and decided to go with a company that is more professional, they deducted $700 from my refund claiming that they issued a gift card in the past. Have you every heard of this before? This is absolutely a first for me. For the record I don't plan ever to coming back to Pottery Barn and purchase anything from them, so for the fact to deal with all this headache and get charged $700 is absolutely ridiculous. I do not recommend them to anyone and I will be placing the worst reviews about them and their service for how poorly I was treated.