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I love the products and the sales on your website. The only thing that bothers me is that it is very unclear as to when things will arrive. You say a certain amount of working days once posted, which is fair, but it could take months for it to arrive in stock. Thus gifts, even when bought a month and a half out from the proper date, arrive late. If you are just ordering for yourself and have the patience of a saint it's no worries. But if you have something special in mind as a gift for someone else or an occasion you're better off buying it at full retail price as who knows when it will actually show up.
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I bought slippers. However they are too small. We used the size guide. And now I have to pay $10...
Good afternoon, Morgan. Thank you for taking the time to post this review, and share both your positive and negative thoughts with us. While our delivery times are longer than most, this is one of the compromises that we have made to ensure that we can provide the lowest prices to our customers.
I am sorry to hear that your orders have been arriving so far outside of the estimated delivery time, and I was hoping you could provide me with the relevant order numbers, so I could look into this and provide your feedback to the relevant department.
I’m looking forward to hear from you, so we can investigate this matter. Cheers.