12/20/16
Verified purchase
I love the products and the sales on your website. The only thing that bothers me is that it is very unclear as to when things will arrive. You say a certain amount of working days once posted, which is fair, but it could take months for it to arrive in stock. Thus gifts, even when bought a month and a half out from the proper date, arrive late. If you are just ordering for yourself and have the patience of a saint it's no worries. But if you have something special in mind as a gift for someone else or an occasion you're better off buying it at full retail price as who knows when it will actually show up.
I am sorry to hear that your orders have been arriving so far outside of the estimated delivery time, and I was hoping you could provide me with the relevant order numbers, so I could look into this and provide your feedback to the relevant department.
I’m looking forward to hear from you, so we can investigate this matter. Cheers.