I've read some reviews on here but I thought their service was overall great. It states that they process the next order up to 10 days before the next shipment date so that means you must cancel prior to processing (which I did). I thought they did a good job selecting wines based on my interests and questionnaire responses. Love the descriptive card inserts and chilling temperature recommendations! I just don't think I'm much of a "wine drinker". They said they are going to add more services in the future. I think it would be fun to do and split with friends for a monthly party once we can all be social again!