Morgan C.

If I could, I would give GreenDot zero stars. This has to be the worst company when it comes to pre-load cards. And the worst customer service ever. I bought this card from Walmart with the intent to use it as a gift card. I loaded $270 cash at the register then went home to put it in the gift box. I looked closer and realized I needed to activate it/register it. I called the number and to my surprise, they asked for all of my personal information. Social, address, date of birth. That wasn't what I bought or what I was wanting, no where on that packaging did it say it would need that information to be used. I was livid, honestly. The packaging on that card said nothing about what it really was and what it really required to be able to use it. And on top of that, it charged me $7.95 the very next day. Not expecting that either but okay, it did say that on the back. I attempted to take it back to Walmart and they told me they wouldn't be able to refund my money and that I would need to call GreenDot. Later that day, I attempted to withdraw money from an ATM and it said my PIN was wrong. I knew for sure this wasn't the case since I used my birth year for my PIN. The only way to change your PIN is to go online, a rep can't assist you with that what so ever. Then I found out another little hidden surprise. Even once I got the PIN situation taken care of, I still couldn't withdraw my funds in cash, because you have to wait for the card with your name embossed to come in the mail which can take two weeks. Ridiculous! In total, I spent about 6 hours dealing with the on going nightmare this card caused. I visited the website, I called the number on the back of the card, no where could I get a live rep. How could you run a company that deals with people's money and not have a direct way to be reached? That is completely shady. I had to research other way to reach them, and finally found a number. After having to go through the prompts about three times, I finally got through to someone. I'm not trying to be insensitive, but the person on the other side had such a thick accent that I could barely understand what she was saying. So not only do they not have a legitimate customer service number, they have also outsourced to pay people less than minimum wage to deal with phone calls that directly affect the lives of the people who purchased and loaded these cards. That is completely unethical in my opinion. I would never ever recommend this card to anyone. If anyone is ever looking for a debit card, buy a Visa card that can be used anywhere. These cards are a completely joke. I was lucky enough that my local Walmart worked with me to get my refund. They also mentioned they are working on getting rid of Green Dot because of so many customer complaints. After reading everyone's reviews here, I think it may also be wise to close out the card completely. I would hate for them to take me negative with the scam monthly fees then ruin my credit because they also have my social security number. I think the next place I will be calling is the better business bureau.