These guys are nice until you pay them. Even though I was paying over $500 per month for support, they literally told me that if it is an update that I can make on my own, that they will simply provide me with the instructions to do so and they will not make the update. BTW, I rarely have ever asked them to do any updates for me even though I pay them $500 per month for support... I was blown away! Needless to say, they are FIRED!