First of all sitejabber needs to clear some of the fake reviews left here example 5 star ones left on same day without any info. This is clearly being done by the cook store staff!
I ordered a woll pan 2 weeks ago saying the item was in stock. They claim their warehouse is in Mississauga which for me is usually one day shipping within the GTA. I have been relentlessly asking them - they said within 9 business days. Which it has now surpassed. I keep asking for my tracking number and they keep saying within the week. Well the week is over. And still no pan and no tracking. This is not an actual store but using some drop ship or they stole my money.