Over the last 4 years, I have bought 10 Bluetooths from this website. Half of them do not show up when my phone is searching for them and half of them quit working or the charger port comes loose. I call the brand name company of my product and with my receipt they promptly send me a new Factory item. All name brand companies guarantee their products for the first year with receipt. This new item that comes directly from the name brand company is a huge difference from the refurbished piece that I get from this website. I continue to buy from this website because of the price, knowing that it will be about a month before I actually get to use the product, after it's probably not going to work and then having to mail it to the name brand company and wait for my new name brand product. Ugh. But I keep doing it because of the price.