Monique F.

The scamming and bad business practices Occurred on 02/23/2023 when they offered items of a value of 1923.99 and never successfully got them to me and refused to give full refund or resend items even after fedex another federal company confirmed that I was wronged and approved the claim. No longer want items as customer service is pretty much non existent just want my money back. Lisa Berry who handles the claims is unresponsive, ignoring all forms of contact for almost a month ducking and dodging calls according to reps she's apparently " not in right now " 90 percent of the time but she's the only one who handles that. Odd. I honestly just feel bad, not only for me but to the others it has happened to also this is completely insane to take tax paying Americans funds with no empathy and now you have sensitive information and my money this is unacceptable and extremely embarrassing as a company and unprofessional and wrong. I have requested documentation, claim number via email and phone and still nothing, I basically had to beg them to file a claim," after repeatedly telling them the SHIPPER has to file separate claim directed by fedex I was never supposed to file as I'm not the one who shipped item, they literally don't care at all, reps keep saying someone will call no one ever calls but im hoping they return my funds or if not a agency can take legal action and assist me with the return of funds and a through investigation of the past and present behavior of this company because I'm sure with nasty inconsiderate management like this there are plenty of things they have done or hid or are doing that can be brought to Justice so no one has to go through things like this again.