On January 4th, having heard that they let my 85-year-old mother wait all night in Emerg, sitting in a chair, I rushed to the ER. The woman in the security booth was having a long, convoluted conversation with another employee of the hospital and kept ignoring me. I interrupted and said excuse me to which she responded, I'm talking to someone else now. And turned around and continued her conversation. That's when I lost it. What's more important, a concerned family member worried about her 85-year-old mother? Or continuing her conversation with another hospital employee - somehting NOT patient related? How are these Paladin employees being supervised when they're on site?