Monica w.

Completely disappointed in the company forever21. Never going to get my business again. Order well over 100 dollars worth of clothes and accessories for my vacation coming up. Apparently the bill information was wrong so the cancel my order. The next day when I saw the email, i immediately called there CUSTOMER SERVICE (where they had extremely bad customer service) I have emphasis on the CUSTOMER because they didn't seem to care about the way I felt and argued with me about speaking with a manager. Anywho, I called forever21 and tried to re-submit my order. Then proceed to tell me that the clothes I ordered are no longer available. So just because my billing information was wrong they sent my order back out to the public so people could buy it without even giving me a day to correct my mistake. Now they are telling me I am $#*! out of luck and the cloth I want to purchase have been sold. I can't believe they don't hold the purchase for at least 3 day to give you a chance to get your order corrected. Just goes to show that big company only care about money and not their customers. Hopefully this will inspire others to NEVER shop that there store and maybe invest into a small business where they will take care you you 100%.