Monica S.

Booked via Kayak but apparently that was Chatdeal. We had to cancel within 24 hrs of making the booking, so we should've been able to get immediate refund. Booked on June 1,2022. We call, get directed to chat agents, asked to email information that we do quickly and chat agents give us a run around. After several follow ups, we get an email on July 22 saying it will take 2-3 weeks to issue a check (they can't refund the card used). It's now Aug. 8 and still no feedback. Avoid this and avoid Kayak for even using them as a partner!