Chatdeal

Same situation happened to me like most you that wrote reviews in trying to get refunded due to medical reasons. Sounds like we need to open a class action lawsuit against ChatDeal/Kayak.com for unfair and deceptive practices.

You think you're getting a cheaper airplane ticket, then discover it only includes luggage one way!

I booked a roundtrip ticket Boston-Argentina, everything seemed to be in order when we noticed something weird - the ticket said we were entitled to luggage on the way there but none on the way back. I figured it must be a mistake, I called customer service who basically said I'm responsible for not noticing earlier, that it's the airline's policy, and that I need to speak with the airline when I check in to change it. What I took from this is that they sell you cheaper tickets hoping you won't notice that it doesn't include luggage on half the trip, then they shirk responsibility and you end up paying more.
They tell you they have live chat for customer support, I'm guessing that's a lie too. When I clicked on the link it led back to the itinerary - no chat. I called, I was on hold for about 15 minutes.
In short - you pay a lot, you don't get what you're expecting, and customer service is awful.

Booked an international trip with them and ended up in the hospital a day and a half before the trip and couldn't go. They refunded way less than half the cost. They hung up on me and made promises to reevaluate but didn't. I dont believe they're even based in the USA as no one even sounds like they live here. It was a people from overseas which is fine but they have a hard time understanding me.
They sent a followup to this review asking for info so they can look into it but I've heard nothing from them. Please don't use this site. Look at all the negative reviews. It's lie after lie. They are very dishonest.

I would recommend them but you still to double check with their refund policy and everything else. I purchased tickets from them this year for $5989 but it would cost way more with other agency.

Stay away from that other company called GotoGate Inc, they will scam you.

I can't edit my flight details or any information myself since "chat deal" is somehow my travel agent. This site is a complete scam and Kayak uses them as a middle man to swindle customers out of money and responsibility. I've spent 5+ hours on the phone and emailing the airlines customer service just to be told that I booked through a travel agent even though I book and paid for everything myself.

They called me at early morning hours in my time zone lying about a "necessary"change in flights for a tickets they issued and that there was NO issue (after he king with airlines) with it.

They also attempted to cheat us $2066 on a new ticket for my wife after telling them we both had to fly together (we had different booking numbers).

Avoid at all cost.

This website is by far the biggest scam, and the worst way to book a ticket. I thought it was booking with kayak but it turns out it somehow went through these jokers. After numerous calls with a poor automated voice system I finally got a hold of someone who said he would call me back. It's the same thing they told me three days ago. Never get a callback total scam

Constantly changed itinerary. It occurred to the point where we had to cancel a first night at hotel. We felt irritated at basically having no power to stop the changes, and were left in the dark about why so many alterations (6) needed to occur, and no warnings were provided about incoming shifts.

For us, Chatdeal has been a terrific experience. I used to work for another travel service, but they were no longer in business. I'm just happy I found chatdeal.com. Mario was successful in locating the flight we were seeking for. I would highly recommend this firm and will hire them again for future vacations.

I've been booking a flight for less than 3 months, for a flight early May; they changed the Schedule already 3 times, before saying that there's no flight, before saying the schedule flight change is confirm... when I ask a refund (for their behavior is too stressful, too unprofessional, and I can't trust them anymore), I get no answer... and no refund.

They finally refused my refund.

Just as a reminder:
First order: October, 28th, 10h31 (France time)
First change initiated by Chatdeal: December, 13th, 14h33. I accept, life happens.
Second change initiated by Chatdeal:, January, 11th. I still accept, though it starts being stressful.
Mail that says there's no flight: January, 16th, 02h50. Highly stressful.
Mail that says that there is a fly, but with a third change initiated by Chatdeal:January, 16th, 09h06. I answer that it's not convenient at all, but we can't stay stuck in the USA.
Mail that says the third change is accepted:Tuesday, January, 16th, 11h22., so 2 hours later

Changes are never motivated, nor explicated, and the planes for which Chatdeal cancel our tickets DO fly anyway. So, I don't understand anything, except that Chatdeal does what he wants and does not want to refund. I'll go on writing them, but it is a nightmare.

THey allow themselves very much, but won't allow the sutomers to be refunded.

Chat deal is bull$#*!, they canceled my flight without refunding me. I'm so depressed now. I have to take a trip now and i don't have any money on my account.

Absolutely terrible. Failed with a simple rebooking due to a change on behalf of the airline. Booked the new trip on the wrong day and then tried to extract additional money after paying for their worthless protection plan. Avoid at all costs.

Saul was a superb professional who possessed a tremendous amount of patience. He was quite helpful and pleasant to deal with, which I much appreciate.

Booked via Kayak but apparently that was Chatdeal. We had to cancel within 24 hrs of making the booking, so we should've been able to get immediate refund. Booked on June 1,2022. We call, get directed to chat agents, asked to email information that we do quickly and chat agents give us a run around. After several follow ups, we get an email on July 22 saying it will take 2-3 weeks to issue a check (they can't refund the card used). It's now Aug. 8 and still no feedback. Avoid this and avoid Kayak for even using them as a partner!

Chat Deal is a complete scam. My flights were cancelled by the airlines (United & Lufthansa) and they were unable to rebook us (nothing available for several days). Per US DOT, we are owed a refund. Chat Deal responded that they will not issue a refund because I cancelled the flights. I disputed the credit card charge, and Chat Deal lied in their response to my credit card saying no refund because I initiated the cancellation - completely untrue - so the credit card company closed the dispute, and we are out the full amount.

I've worked with the customer service department. Was able to get a reimbursement for the flight to Europe that was canceled.
Hannah took care of all of the airline calls and made sure I got my money back.
I intend to rebook once all of the Covid-19 travel restrictions have been eliminated.

Do not use this service. I had a simple error that the airline told me could easily be corrected but ChatDeal refused to help me. They refused to let me speak to a supervisor or manager. Zero concern for how it could effect my travel. Just terrible. Sherman was the rep I spoke to several times.

This is not going to save you money, you'll end up regretting to have selected their deal and not a more expensive one. Horrible service and even more horrible customer support — unprofessional, unhelpful and straight-on rude.

They 3 stars from me, It is right in the middle, not the worst and not the best. The agent did his best to clarify their refund policies and alternatives to exchanging tickets. Ended up paying a small fee, nothing out of the ordinary.

I'm delighted that I went with chatdeal. My agent did an excellent job of listening to me and determining my interests and budget. He took care of all of the key details for me.

I foolishly booked an international flight through Chatdeal. Unfortunately after booking I realized I had misspelled my son's name on the ticket. I contacted Chatdeal to correct this simple mistake. It is now over a month since my initial contact with Chatdeal about this, and it still hasn't been fixed. I've had repeated interactions with Chatdeal customer service via email and phone. They tell me that they've been trying to contact the airline repeatedly to have this fixed but the airline doesn't respond. I find that impossible to believe, as I've had no trouble getting through to the airline's customer service line, and the airline customer service reps tell me they have no record of being contacted by Chatdeal. Unfortunately the airline will not correct the mistake on the ticket since I bought the ticket through Chatdeal. I've tried to talk to a supervisor at Chatdeal, of course the supervisor is always "busy". I have been repeatedly promised the supervisor would call me back, but so far they have not. Now my flight is a few days away and I'm afraid I'm going to get major hassles at the airport since my son's passport does not match the name on the ticket exactly.

My flight was cancelled due to airline staffage. Chat deal refused to give me another flight. Terrible customer service, can't get a manager or anyone speaking English on the phone. Chat deal has lied to us multiple times and refuses to refund or get us on another flight. Am seeking current legal action for a lawsuit against this company. Do not book with them!

I'm buying a more expensive trip at the end, initially, my trip had a checked bag, I called to make a change to my return trip (they charged me $900 extra for that) - but now my trip shows up without a checked bag. It is impossible to connect with them when you need to resolve these issues, but they're prompt to answer when you're buying. I'm not using KAYAK or Chatdeal anymore, and you shouldn't.