Molli L.

I hired Cassi C in the Minneapolis area to housesit and dogsit. Explicit directions verbally the day before I left, and in writing. My dog is 4 lbs and recovering from surgery. She texted me throughout and said she was at my home. I was ill and came home early - only to find she was LYING THE WHOLE TIME. It was quite obvious no one had slept in my bone and my dog was acting very scared. The sitter apparently picked up my dog, and brought her to her parents house in Burnsville MN and told me she was at MY home. Talked to me on phone, sent photos, all lies. They have other animals, I have no idea what my dog was fed, where she slept, etc as Cassi and her father couldn't get their lies straight. Long story short when reported to Rover - they could care less. Due to "privacy policies" they will not tell me where my dog was while I was away, and this woman *is still listed on the site*. I am physically disabled and she went on to make fun of me due to that, and threaten me because I asked her father (where she later said she took the dog) what happened when she wouldn't answer me (messages BLOCKED). She only admitted that AFTER I told her my building had security cameras.

She is a proven liar in her early twenties, with influential parents to cover anything up. Turns out she even lied about where she worked outside Rover.

I'm out a vet bill and lock changing fee not to mention the intentional emotional mistreatment and stress it caused.

Rover will only cooperate if I get a court order - even though they have all the evidence in writing AND PHOTOS that Cassi lied repeatedly. I had to get my locks changed because this young woman and her family were harassing ME after she took my dog without permission! Turns out she comes from some wealthy political family and I was told they will only respond to an attorney (which costs $6000 retainer).

Unbelievably bad company. ALSO - their money back guarantee has a $250 deductible FYI. Read the fine print. They'll do anything to protect sitters. I just thank God my dog seems to be ok after the horror stories I've read.