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I purchased a birthday gift to my friend. I payed the fee of 7 days delivery to come on time before the birthday and I never received it. Today it's the 15th day and the product was never delivered.
I contacted the customer service and I have the emails. I asked them for a refund, they refused. Instead the asked me to wait until I receive it, ship it back and when they receive it they will refund me my money minus the shipping cost, that means I will be paying for both shipping costs and I will be loosing that cost for not product.
This company should be honest about it's shipping estimation and should stand for it's own employees mistakes. You should not build your lose on customers.
Now I am reporting them and filling a violation against their online store. I hope others who experience the same to stand up and report this company.
Mohsen M.'s review of Banggood earned 8 Very Helpful votes
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I made a purchase from this particular website which turned out to be a bad purchase. I purchased...
Dear Mohsen M, we apologize for this inconvenience. We always hope our customer could receive their order within the estimated arrival time. However, in some rare cases, the delivery might be slightly delayed due to unexpected processing time in postal or customs office or even the bad weather. Such problem would influence the shipping service which might lead to such situation. And we also could feel such kind of disappointment is bitter. In order to investigate your order, would you like to advise your order number so we check more information for your order and find what caused this issue before? Hope to hear from you soon. For any further information or assistance feel free to contact us, we will do our best to assist you.
Best regards,
Banggood Teams