Mohammad Reza M.

I recently booked a vacation package to the Bahamas for my wife's 50th birthday through redtag.ca, and unfortunately, the entire experience turned out to be a nightmare.

Initially, we were excited about the trip, but our enthusiasm quickly turned to disappointment when we started hearing and reading negative reviews about the hotel we had booked. Concerned about the quality of our accommodations, we decided to upgrade our package.

This is where the problems began. Despite numerous attempts to reach our booking agent, Darren, via phone calls and emails, we received no response. It was incredibly frustrating to be ignored and left in the dark, especially considering the urgency of our situation.

When we attempted to seek assistance from other agents, we were met with the same unhelpful response - that only the original booking agent, Darren, could make the necessary changes to our reservation. This runaround left us feeling abandoned and powerless.

In the end, we had no choice but to cancel our vacation altogether. The entire experience was not only unacceptable but also incredibly unprofessional.

I cannot express enough how disappointed and dissatisfied we are with the level of customer service provided by redtag.ca. It's evident that they prioritize making sales over genuinely assisting and supporting their customers.

I strongly advise anyone considering booking through redtag.ca to proceed with caution. Based on our experience, their lack of responsiveness and willingness to help in times of need is deeply concerning.

M. Reza. Mokhtare (Ray)