I ordered batteries from them and paid very high shipping cost for expedited delivery (much more expensive than the batteries cost). I got the e-mail to track that indicated that it was delivered to my front desk. I checked and verified that it was never delivered. My from desk never had a delivery problem and they audited their log on the day it was supposed to be delivered and there was nothing. I e-mailed their customer service who send me an immediate reply that they can't do anything about it and I have to solve this with USPS. Basically useless as I was never able to get anywhere with USPS. I still do not have the batteries that I needed. Will never use them again.