Mobilerepair G.’s Reviews of RepairsUniverse & more

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Mobile Repair

“Refused to replaced faulty part they shipped me.”

7/29/16

I ordered several parts from repairsuniverse.com. They arrived in a reasonable amount of time and were packaged well for shipping. One of these parts was a screen digitizer for a galaxy tab 3. There was a hairline crack in the ribbon that rendered the digitizer useless. Repairs Universe does have a customer service phone number which informs you to go online or email them. When I tried live chat I was directed to email. When I emailed them, it took 2 week t reach the conclusion of email chains where they requested pictures several different times. The conclusion they reached is that there was no way for them to help. This is a service I will never use again. I repair damaged mobile devices frequently. For a 15 dollar digitizer this company has lost my business.

Tip for consumers:
Do not use their service. We all know that it's a gamble ordering parts online. There and automatic 5% change (at least) of getting a dead part. This company has the worst customer service I've dealt with. Their email support is the only support available, and it's very slow. Comcast offers better customer service.