I was quite pleased with the time an the attention given to me for my questions. I ended up choosing to speak to a VET via phone call. I believe the price was $26. I felt she listened to my concerns and problems I am seeing with my Havanese dog. I believe she gave me good advice on which I will discuss with my VET on our next appointment. It was well worth the cost as my vet charges $85 per visit and I know have logical questions and possible solutions to go over my VET with and HOPEFULLY we will find the correct solution for my pups continuously under the chin scratching and head shaking.