M M.

I feel very disgusted to have to write this email, as I never foresaw this situation happening to me.

Today, June 11,2020 while visiting Williams Sonoma at the Biltmore Fashion Square in Phoenix, Arizona at around 4:35pm, I experienced abhorrent behavior from your assistant manager.

I came to the store to buy the Breville Waffle Maker for my family. While browsing through the store for other home items, she followed me very closely. I was interested in a throw for my home and wanted to feel the texture. While doing so, she ran up to me and alarmed me by screaming "DO NOT TOUCH THAT". I turned and told her, "You are making me feel very uncomfortable with the way you're treating me. I'm going to speak with your manager. She responded with "I AM THE MANAGER."
Is that an excuse to raise your voice to a returning customer? No. Did that store have a visible policy stating that the merchandise could not be touched? No. Even if this store did, it was not clearly visible as it should be stated by law: in which any customer can reasonably read the notice while inside the store. Just because she is the assistant manager does not mean she can raise her voice out of nowhere. Don't you think a proper warning would suffice instead of that kind of behavior?

From a company that claims their employees offer impeccable customer service, this is very disgusting to see and hear, as well as feel as I have been a loyal customer to this company for over a decade.

If your company is not ready to open up their doors, then you should not do so. As I am a Latin woman of European descent, never once in the last 30 years of living in the United States if America have I ever felt so uncomfortable and targeted while shopping in a store. I am NOT there steal or commit any other nefarious actions, I was there to purchase items.

The point of this email is to factually show you that your customer service is not as impeccable as you think it is. Quite frankly, the behavior of your customer service agent was blatantly unacceptable. I want you to be directly aware of her entitled behavior, behavior that directly represent that company name.