MK M.

I have been a member of LA FITNESS for the last five -year, first as a month-to-month customer and then as a prepaid customer for the last three years. During the COVID pandemic, our local laws prohibited residents to gather in places where people congregate such as churches, gyms, and sport events, as the result of this order, we have been staying home to avoid the virus infection -- since March 2020 to now.
Everyone in our family finally got our immunization shots and decided to go back to the gym. When I made a call to LA Fitness to check on the opening hours and the facility's availability, I was surprised to find out that my membership has expired last month even though we HAVE NOT BEEN ABLE to use the gyms since March 2020 due to the stay-at-home order.
I called and explained to LA Fitness the situation regarding the stay-at-home order that was locally in effect and have told them the reason that I was unable to go to the gym was because all the residents were ordered to stay at home. I respectfully asked if they would extend the membership due to the current situation, LA Fitness said that they would not give any credit, that extension was already given (however, the extension was given when NO ONE could go to the gym due to the restriction of local laws that were in place.)
I know the pandemic was hard on everyone, customers as well as business entities. I also understand LA Fitness has to make money to keep its business going. Every business needs to make profits to satisfy its investor's demands and to keep its stocks price high, however, businesses also need to conduct business with ethics and empathy in mind, I don't ask LA Fitness to be a socialistic business, but please have an understanding that behind all the profits, it is the customers that make possible to existence of any business. The least that LA Fitness could do is to help out its customers during the time of suffering.
Please made your decision accordingly when you are thinking of signing up.