M K.

So, i'll start by saying that in the past i have had nothing less than great experiences with stubhub. One of my most memorable experiences was when i heard about Chvrches playing in Boston a few minutes from my work about two hours before the show. I get on stubhub in hopes to find some cheap last minute tickets to a sold out show, which i did. They literally cost me $10 a piece after taxes, making them about $6 per ticket. I was beyond stoked and got into the venue fine and had a wonderful time. However, i've been hearing that stubhub has been on a steady decline in the past few years which sure it could happen to me, but with nothing but awesome experiences - i bought more tickets anyways. My mom and sister couldn't afford tickets to see Garth Brooks in Cleveland last night, so on Tuesday after seeing a ton of people posting about their excitement for Friday nights concert - i got on stubhub and purchased two tickets for only $38 a piece. For Garth Brooks - thats insane. I can't even elaborate on the sheer bliss in my moms voice when i told her she was going to the concert. This is someone she grew me and my siblings up on, dancing in the kitchen with her... like i heard so much Garth in my childhood I swore it was going to make my ears bleed. I could only imagine her having the time of her life and shes not able to "treat herself" very often as a single woman.
I was so happy to be able to give her this experience.
Unfortunately, upon arrival at the venue, my mother and sister were told that their seats were already occupied and that there was no way for them to get in. The tickets sold to me were in fact fraudulent and the horror stories you read about stubhub can very likely be you next time.
Now, had i written a review last night it would have contained alot of deeply heartfelt curse words and bad names in regards to the company itself. They cannot give my mom that experience back, and they cannot give her the "night of her life" that she was bound to have last night. But, the man i talked to while filing my claim was very sincere and apologetic. He made me feel like it truly wasn't the fault of the company, and that there are just some a**holes out there that can find a way to turn your disappointment into their paycheck.
They did in fact guarantee me a full refund that will take 3-5 business days. No doubt they are cooperative and definitely on the side of the buyer. But, please if you buy tickets off of stubhub for yourself or someone else, that you call stubhub to verify your sale, and that you call the venue to make sure that these seats youre purchasing tickets for exist. And before you leave the venue, check with the box office to see what options you have and get in touch with a customer service rep at stubhub immediately to try to locate a new set of seats.
I wish any future stubhub ticket purchasers the best of luck and hope you dont receive the same experience. And i am saddened to say that i no longer will be purchasing tickets off of stubhub because people suck and the hour and a half drive and the wasted excitement is not worth the money you will save. Trust me.