M K.

This was my second time ordering from this company. First time... Awesome... Second time... Absolutely awful. I ordered 6 full color sports banners for my son's cross country team. I submitted artwork, approved proofs. What I got back was something less than full color. The appearance was washed out, and looked like a Twilight Movie promotional poster (pale vampires). I alerted the company right away and was told that "sometimes there is a slight variation". This was way more than slight. After talking to local company, and submitting my artwork to them they were frankly surprised another company could do such terrible color matching. The manager of banners.com got back to me, and basically told me that they don't guarantee their work or their color, and that they could reprint the banners at "half" the cost (which I would pay). This would also be a lengthy process of "color matching" which they would now give me for "free". Um... Shouldn't you do that anyway? This is not how you do business folks. If you are printing color banners you better be sure they are at least closely matched to original files. It all worked out in the end. I submitted a credit card dispute (which I won), and got some great banners from a local company. Shop local!