mark j.

What has happened to a once great company Bought a pair of shorts and a tee shirt and yes I did fall victim to the price reduction offer before I even had delivery but I understand this is a business not charity. Anyway shorts bought are described/listed as the same shorts previously bought but in a different colour where upon receipt they are totally different in quality, sizing and appearance - drastic reduction in quality from manufacturer or lazy editing from Mr Porter Tee shirt simply total wrong colour from one ordered - only fault can be attributed to Mr Porter despatch team. When they was communicated to customer service after a lot of time and effort it was agreed I would get a refund to my Mr Porter Acc not Paypal - they have tried this scam on previous customers please see other reviews. I of course still wanted the tee shirt but I would of had to pay again as there would of been no credit in my account as return would not have been rec'd - again please see below for other experiences. Of course this was again highlighted to Mr Porter along with if I wait that long sale would be over or item sold - guess what happened.? Yes by the time they used some common sense the item had been sold out As way of apology I got a telephone call from supervisor Don saying they would refund my delivery fee - well thank you very much for that Don - you mean the fee I paid myself to get an incorrect delivered item and a pair of counterfeit shorts! Great customer service Mr Porter used to be top of the tree and a great company but obviously something is "changing" there and they are experiencing huge problems so advise to stay away from Mr Porter until they can get their act together.